EDI provides basic to advance deployment solution. EDI offers three months services warranty after hand over. Any support request exceeded to the warranty period will be moved to Maintenance service. EDI is suitable for end user with medium to critical requirement from mid - enterprise.

 

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What is the packet:

 

• Consultation discussion pre deployment

• Backup and Safety

• Basic setting up installation & configuration

• Testing and commissioning; Acceptance test

• Documentations

• Limited Training

• Three-month warranty post implementation support request after hand over

• RMA support

• Email and Tel support

• Trouble ticketing

• Certified Engineer

• Backup unit during RMA or faulty or in repair

• Onsite Engineer for trouble shooting (Jabodetabek)

• SLA  8 x 7

 

 

Applicable for Architecture: